Refund policy

At Capezio, we understand how important it is to have the perfect fit to perform your best. To help ensure that, we offer a straightforward returns policy on all purchases made directly from Capezio.uk. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving your items for a full refund. This policy also applies to any Capezio.uk products that have a manufacturing or material defect. Refunds will be processed to the original payment method, please allow up to 14 days for your refund to be completed. Exchanges are not available.

Customers are responsible for return shipping costs; therefore we recommend using a tracked delivery service.

CLICK HERE to start your return.

Steps on how to return items online:

1. Enter Order number and email address, then press “Find your Order”.
2. Select the item/s you wish to return.
3. Select the reason for the return and click “Done”.
4. Click “next” and review your return.
5. Once approved, you will receive a confirmation email with shipping guidelines.

Steps on how to return items to our Capezio London Store:

1. Bring the item/s you would like to return along with the packing slip to our Capezio London store at 37 Endell Street, London, WC2H 9EE.
2. All returns must be in the original packaging with all tags intact. A 10% refund deduction may apply if the item is not in it's original condition.
3. Your refund will be issued to the payment method originally used online.
4. Refunds typically take between 5-10 working days, depending on your payment provider.

Should you have any problems or queries please contact Capezio Customer Services: Mon-Fri: 8:45am - 4:45pm GMT on + (0) 370 350 0073 or email us euinfo@capezio.com

 

Returns and Refunds FAQs

What items can I return?

• Items in an unused and resalable condition may be returned for a refund.
• Items must be in the original packaging with all tags intact.

Please note: You have 30 days from receiving your order to create a return.

What items are non-returnable?

• Gift cards.
• Tights, Foundation Collection (including Briefs & Camisole Leotards) and Dance Belts may not be returned once opened.
• Products that show signs of actual use (e.g. markings on the sole of the shoe, make-up, deodorant or hair visible).

What if my item is damaged?

For faulty or damaged items, please email your order number and a photo of the item/s to euinfo@capezio.com.

Can I exchange items?

Exchanges are not available online.
Exchanges may be available instore subject to availability.

What are my refund options?

• Refund to the original payment method.
• Refund as a gift voucher (if applicable).

How do I ship returns?

Once approved, you will receive a confirmation email with shipping guidelines.
Customers are responsible for return shipping costs; therefore we recommend using a tracked delivery service.

When will I get my refund?

Refunds are processed within 14 days after the return is received.
You will be notified via email once your refund is complete.

Need more help?

For further queries, please contact our Customer Service Team euinfo@capezio.com.